Privacy policy

Privacy Policy

Effective Date: September 30, 2026

At Living Avenue, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase products from us.

1. Information We Collect

When you place an order, create an account, contact us, or interact with our website, we may collect information such as:

Full name
Phone number
Email address
Billing and shipping address
Order and purchase details
Payment-related information
Information you provide when contacting our customer support

We may also automatically collect certain information about your device and website activity, such as your IP address, browser type, and pages you visit.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Contact you regarding your order
Provide customer support
Process payments
Improve our products and website
Send promotional messages or offers where permitted
Prevent fraud and protect the security of our website
Comply with applicable laws and legal requirements

3. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, such as payment processors, shipping/courier companies, website service providers, and other business partners. These parties may only use your information as necessary to provide their services.

We may also disclose information when required by law or when necessary to protect our legal rights, customers, or business.

4. Payment Information

Payments may be processed through third-party payment providers. We do not normally store your complete credit/debit card details on our own servers. Payment information is handled according to the privacy policies and security practices of the relevant payment provider.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

You can adjust your browser settings to refuse or delete cookies, although some website features may not function properly as a result.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

If you would like to make a privacy-related request, please contact us using the information below.

8. Third-Party Services

Our website may contain links to or use services provided by third parties. We are not responsible for the privacy practices or content of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.