Shipping policy

Shipping Policy

Effective Date: September 30, 2026

At Living Avenue, we aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–2 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive an order or shipping confirmation through the contact information provided at checkout.

2. Delivery Time

We currently offer delivery across Pakistan.

Estimated delivery time is generally:

Major cities: 2–5 business days
Other areas: 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Living Avenue may offer free shipping or promotional delivery offers.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

For COD orders, the full order amount must be paid to the courier upon delivery.

We may contact you to confirm your COD order before dispatch.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address or phone number, additional delivery charges may apply for re-shipping.

6. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur because of:

Courier service issues
Weather conditions
Public holidays
Incorrect contact or delivery information
High order volumes
Unforeseen circumstances

Living Avenue is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

7. Damaged Packages

If your package appears damaged when you receive it, please contact us as soon as possible.

We may request photographs or other information to assess the issue and determine the appropriate solution.

8. Missing or Undelivered Orders

If you have not received your order within the expected delivery period, please contact us so we can assist you in checking the shipment status with the relevant courier service.